Call Recording & Consent

The telephone numbers displayed on the Site are call-tracking numbers. Calls placed to or from Book Local Plumbers, including calls we connect or transfer between you and the independent plumbing service providers in our network (“Service Providers”), may be recorded and monitored for quality assurance, training, compliance, and record-keeping purposes. Where notice is required by law, you will be notified at the beginning of a recorded call. By staying on the line after such notice, you consent to the recording of the call. If you do not consent, you may hang up and contact us by U.S. mail instead.

By calling a number on the Site or providing us your telephone number, you are requesting to be contacted about your plumbing service inquiry, and you agree that Book Local Plumbers and the Service Provider(s) designated to fulfill your request may call or text you at that number regarding your request, including using automated technology, even if your number is on a federal or state Do-Not-Call list. Consent to marketing calls or texts is not a condition of using the Services. Message and data rates may apply to texts.

You may revoke this consent at any time by telling the caller, replying STOP to any text message, or contacting us at 805-637-3844 or by mail at Aptitude Media Inc, 2407 S. Congress Ave., STE E-135, Austin, TX 78704. If your telephone number changes or is reassigned, please notify us promptly.

The following provisions apply solely to residents of the State of California and are adopted in compliance with the California Consumer Privacy Act, as amended (“CCPA”). Terms defined in the CCPA have the same meaning when used here. This notice supplements our Privacy Policy.

Categories of Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you or your device (“personal information”). Within the last twelve (12) months, we have collected the following categories of personal information:

Personal information does not include publicly available information from government records, de-identified or aggregated information, or information excluded from the CCPA’s scope.

We obtain these categories of personal information from:

• Directly from you — for example, when you call a number on the Site and describe your service request;
• Automatically from your activity on the Site — for example, your IP address, browser type, and Site usage details collected by us and our analytics and call-tracking vendors;
• From vendors that interact with us in connection with the services we provide, such as call-routing and advertising platforms.

Use and Sharing of Personal Information

We use and disclose the personal information we collect for the business purposes described in our Privacy Policy, including connecting your call to a Service Provider, operating and improving the Site, and measuring advertising performance. Subject to your right to opt out, we may share or sell the categories of personal information listed above to the Service Providers who fulfill your service requests. We do not knowingly collect, share, or sell the personal information of anyone under eighteen (18) years of age.

Opt-Out from the Sale or Sharing of Your Personal Information

You have the right to opt out of the sale or sharing of your personal information to third parties. To exercise this right, submit a verifiable request to us by:

• Calling us at 805-637-3844; or
• Sending us U.S. mail at Aptitude Media Inc, 2407 S. Congress Ave., STE E-135, Austin, TX 78704.

We endeavor to act on all opt-out requests as soon as practicable, and in all cases within fifteen (15) days of receipt.

Access, Data Portability, and Deletion Rights

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you over the past twelve (12) months, the sources of that information, our purposes for collecting or selling it, and the categories of third parties with whom we shared it. You also have the right to request that we delete personal information we collected from you, subject to the exceptions permitted by the CCPA (for example, where the information is needed to complete your requested service, detect fraud, or comply with a legal obligation). To exercise these rights, submit a verifiable request using the contact methods above.

Only you, or an agent authorized to act on your behalf, may make a verifiable request related to your personal information. You may make a request for access or data portability up to twice within a 12-month period. Your request must provide enough information for us to reasonably verify your identity and describe the request with enough detail for us to evaluate and respond to it. We cannot respond to requests we cannot verify.

Response Timing and Format

We endeavor to respond to verifiable requests within forty-five (45) days of receipt. If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing. Any disclosures we provide will cover the twelve (12) month period preceding your request. We do not charge a fee to process a verifiable request unless it is excessive, repetitive, or manifestly unfounded, in which case we will explain why and provide a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not deny you services, charge you different prices, provide a different level or quality of service, or suggest that any of the foregoing may occur because you exercised your rights.

We reserve the right to amend this notice at our discretion and at any time. When we make changes, we will update the “Last updated” date above and post the revised notice on this page.

If you have questions about this notice, our Privacy Policy, or wish to exercise any of your rights, contact us by:

• Calling us at 805-637-3844; or
• Sending us U.S. mail at Aptitude Media Inc, 2407 S. Congress Ave., STE E-135, Austin, TX 78704.